Frequently Asked Questions (FAQ) – Baby Treasure

Returns & Refunds

What is your return policy?

We offer a 14-day return policy from the date you receive your item.

What items can be returned?

Items must be unused, in original condition, with original packaging and proof of purchase.

How do I request a return?

Email us at sales@babytreasureltd.com. Returns must be approved before being sent back.

What if my item is damaged or incorrect?

Contact us immediately at sales@babytreasureltd.com and we will resolve the issue promptly.

When will I receive my refund?

Approved refunds are processed within 10 business days to your original payment method.

Shipping

Where do you ship?

We ship within the United Kingdom only.

How long does processing and delivery take?

• Processing time: 0–1 business days (Mon–Fri)

• Delivery time: 1–3 business days

• Total delivery estimate: 1–4 business days

How much is shipping?

• Free shipping on orders £49.99+

• £4.99 for orders 0–2 kg

• £5.99 for orders 2 kg and above

Shipping costs are shown at checkout. No hidden fees.

Billing & Payments

What payment methods do you accept?

We accept major debit and credit cards and other secure payment methods shown at checkout.

Is VAT included?

Yes, VAT is included unless stated otherwise.

What if I have a billing issue?

Please contact us at sales@babytreasureltd.com within 7 days.